Sylvia, well where do I start???We knew each other for years by voice only when I was on the telephone unit. At first I used to dread putting calls through to collection and getting you!!! "sort it yourself", you'd say!!! After getting used to your very dry sense of humor, I loved the banter. When you moved from collection, and joined my team, we had such a great laugh. Remember Ali's 50th? "I'm not drinking" "just 1, and i'm off to bingo" you said. Plastered aint the word!!! Remember 6 of us crammed into Kerry's tiny little car? You moaned the whole way back!!! Memories like this and a whole heap more, i'll treasure for ever. Rest in peace Sylvia, love forever Nick x x